Meet Our Staff

Bob Carr, Owner
Bob is the owner and founder of the company. He is a Certified Rug Specialist and Master Textile Cleaner. He is married to his wife Linda and has one daughter. When not working Bob is an avid hiker, covering 400 plus miles per year locally and across the U.S.

Marsha Browning, Office Manager
Marsha has been working at Carr’s for over 13 years. She is the smooth voice you hear when you call to schedule and is a master at remaining calm under pressure. She is married to her husband Jeff and together they have 6 children and 12 grandchildren. They are allowed to share a home with George and Ursala, their two standard poodles, who can sometimes be seen around the office.

Ben Knause, Operations Manager
Ben has been with Carr’s for over 16 years. He is a Certified Rug Specialist and master of all things rugs. He’s also excellent at re-dyeing and recoloring areas of color loss. He has a wife and daughter and lives in Knoxville. Ben is an excellent mechanic and loves motorcycling.

Jay Carr, Senior Technician
Jay has been with Carr’s for over 14 years. Jay is known for his quality work and attention to detail. He lives in Knoxville with his wife and two children. Jay enjoys golfing, camping and in the summer can be found boating with his family on Norris Lake.

Dwayne Lamb, Senior Technician
Dwayne has been with us for over 13 years. He is very technically oriented and is often our go-to guy on stone and wood cleaning. Dwayne is also our lead tech on our sanitizing, odor and allergen removal services. He is married and enjoys motorcycling and entertaining friends at his backyard pool. He has a growing reputation as quite the grill master.

Randall Gibson, Senior Technician
Randall has been with Carr’s for 12 years. He works both in our rug plant and on-location. Very easy going and personable, Randall is just one of those people that everybody loves. He has one son and enjoys spending time with family and friends.

Nathan Cox, Rug Cleaning Technician
Nathan has been with Carr’s for over two years. He’s involved with the daily wash operations and helps with our pick-up and delivery. He enjoys playing soccer and spending time with family and friends. His hobbies are video gaming and maintaining his three aquariums.