Meet Our Staff

Bob Carr, Owner
Bob is the owner and founder of the company. He is a Certified Rug Specialist and Master Textile Cleaner. He is married to his wife Linda and has one daughter. When not working Bob is an avid hiker, covering 400 plus miles per year locally and across the U.S.

Marsha Browning, Office Manager
Marsha has worked at Carr’s since 2004. She is the smooth voice you hear when you call to schedule and is a master at remaining calm under pressure. She is married to her husband Jeff and together they have 6 children and 12 grandchildren. They are allowed to share a home with George and Ursala, their two standard poodles, who can sometimes be seen around the office.

Ben Knause, Operations Manager
Ben has been with Carr’s since 2001. He is a Certified Rug Specialist and master of all things rugs. He’s also excellent at re-dyeing and recoloring areas of color loss. He has a wife and daughter and lives in Knoxville. Ben is an excellent mechanic and loves motorcycling.

Jay Carr, Senior Technician
Jay has been with Carr’s since 2003. Jay is known for his quality work and attention to detail. He lives in Knoxville with his wife and two children. Jay enjoys golfing, camping and in the summer can be found boating with his family on Norris Lake.

Dwayne Lamb, Senior Technician
Dwayne has been with us since 2004. He is very technically oriented and is often our go-to guy on stone and wood cleaning. Dwayne is also our lead tech on our sanitizing, odor and allergen removal services. He is married and enjoys motorcycling and entertaining friends at his backyard pool. He has a growing reputation as quite the grill master.

Randall Gibson, Senior Technician
Randall has been with Carr’s since 2005. He works both in our rug plant and on-location. Very easy going and personable, Randall is just one of those people that everybody loves. He has one son and enjoys spending time with family and friends.

Robin Sheldon, Rug Cleaning Technician
Robin has been with us since February 2019. He spent 15 years with the Kingston Fire Dept. He enjoys kayaking, spending time with kids and family, and somehow finds time to referee high school and middle school sports as well as Little League baseball.

Andrew Jarnagin, Rug Cleaning Technician
Andrew has been with us since Nov. 2017. He studied chemistry at U.T. He’s a huge Atlanta Braves fan and knower of all things trivia. He’s quite personable and truly enjoys taking care of clients.